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Ways to Obtain the Diagnostics Package
The diagnostics package is a compressed archive (.tar.gz) that includes logs, configuration files, and system snapshots. It serves as a valuable tool for troubleshooting by offering a detailed snapshot of the charger's status at the time of collection, aiding engineers in identifying issues related to hardware, software, or network performance.
There are two primary methods to access the diagnostics package:
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Configuration Panel – Ideal for local access through a web browser.
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OCPP 1.6 (Open Charge Point Protocol) – Enables remote retrieval through a backend system.
Both options generate the same package with identical log and configuration content.
How to Download Logs via the Configuration Panel
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Connect your computer or smartphone to the charger’s Wi-Fi network.
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Open a web browser and go to: http://192.168.8.8
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Navigate to: System > Logs
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Click the Download Diagnostics button (see Figure 1).
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Unlike other chargers, the Lumina model has a dedicated username and password for the dashboard, which can be found on the serial number sticker located on the back of the charging head. Here is the instruction on how to locate the serial numbers: https://service-support-enelion.happyfox.com/kb/article/23-faq-instruction-where-to-find-charger%E2%80%99s-serial-number/
Fig. 1. Download diagnostics button in the Configuration Panel
Difference in logs between Bridge 2.5 and Bridge 2.6Q
Bridge 2.5
Bridge 2.5 uses a simple log structure.
📂 Diagnostics Package Structure:
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config/→ Configuration files (OCPP, charging profiles) -
root/→ Software version information -
tmp/→ Latest connector status data -
var/→ Main system log file
Bridge 2.6Q
Bridge 2.6Q introduces categorized log files.
📂 Diagnostics Package Structure:
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logs/→ Categorized log files -
config.yaml→ OCPP configuration settings -
database.db→ Database storing authentication data (ID tags) -
hw_config.ini→ Bridge hardware configuration -
transactions_data.yaml→ Active transactions information -
user_config.ini→ User-defined settings
